Jolly Sports Shipping & Returns Policy

At Jolly Sports, we want you to be completely satisfied with your purchase. Please review our shipping and return policy below.

Returns

• Returns must be requested within 30 days of the original purchase date to qualify for a full refund.
• Original shipping charges are non-refundable.
• Items purchased during seasonal sales or promotional events are final sale and cannot be returned or exchanged.
• Returned merchandise must be new, unused, and in its original packaging and condition.
• A valid proof of purchase is required for all returns.
• A Return Merchandise Authorization (RMA) is required before returning any item.

To request a return authorization, please contact our customer service team through our Contact page.

Shipping

Jolly Sports ships orders throughout the continental United States and Canada using trusted carriers such as USPS and FedEx.

• Most orders ship within 5 business days (Monday–Friday, excluding holidays).
• Once your order ships, you'll receive a confirmation email with tracking information.
• If you have not received a shipping confirmation within 5–7 business days after placing your order, please contact us.

Please note that once a package has been shipped, Jolly Sports is not responsible for loss or damage that occurs during transit. Claims for lost or damaged shipments should be filed directly with the shipping carrier (USPS or FedEx).

Refunds

After your returned item has been received and inspected, your refund will be processed to the original method of payment.

• Original shipping charges are non-refundable.
• Credit card refunds typically appear within 7–10 business days after processing, although your financial institution may require 1–2 billing cycles for the credit to appear.
• If more than 15 business days have passed since your return was approved and you have not received your refund, please contact our customer service team.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a defective item, damaged merchandise, or the wrong product, contact us immediately so we can evaluate the issue and work to make it right.

Exchanges

The quickest way to receive a different item is to return the original item following our return process. Once your return has been approved, simply place a new order for the item you would like instead.

Questions?

If you have any questions regarding shipping, returns, refunds, or exchanges, please contact the Jolly Sports customer service team through our Contact page. We're happy to help.